Archive for March, 2013

Does your boss changes his employees too much !

Friday, March 29, 2013
posted by Benoit Gravel

trailer clientThese days a lot ceo thinks that it is ok to change all the staff when things are not the way they want ! In 2013 this is a fatal mistake that will cost them sales and clients !W hat does clients want today and very important what do they desire ! here are the questions that you need to know !

Here is what they want !

A) The same face that they like when they come to your store ! ( to many changes will tell them that a boss can t keep is employees happy so they are leaving ! )

B) they want to feel like they are part of a family ! ( remember cheers the tv show ! ( the song said : you want to go where everybody knows your name !!!!! )

C) an experience team ! ( bad advice equals bad bisness )


So the lesson is pay your employees right and treat them with respect and you will keep you team ! don`t forget it always cost less a path on a back them a raise !!!!




Benny and the jets !!!!!


Can you handle a claim from a angry client ! Part 5

Thursday, March 21, 2013
posted by Benoit Gravel

ANGRYWhy does claim personnel crack under the pressure ! You got to face it client are getting harder and harder to please i should know i live it everyday !

Here is my advice to you before going in sales or claims department !

A) don ‘ t take it personal ! ( its already hard on yourself don’ t make it worse ! )

B) listen to them in order to help them ! ( they will tell you what makes them angry !)

C) you can satisfy everybody ! ( no matter how hard you try there are some clients that will never be happy ! )

D ) do your best for yourself ! ( client can’ t be happy if your not convince yourself ! )

E) always smile ! ( a smile can and will go a long way ! )


This is my phrase i always said if a client says services sucks ! :

Well we always try to do our best !one thing in life i learned is ‘ you can satisfy everybody because we all have different perception in situations but i always do my best to help ! how may i help you today !

So the lesson is be cool , listen and just let the client know that you are here to help him !



Benny and the jets !!!

Is internet killing your bisness !

Wednesday, March 6, 2013
posted by Benoit Gravel

competitionIn the years 2013 people clients shops a lot by internet ! But what is it doing to your bisness ! Today people will buy 3 hours away just to save 75 bucks . What you don t believe me ! Think  about the last thing you bought far away and why !

Here is what to do in order to get the clients to come and see you !

A) Have a great web site user friendly ! ( too hard people wont even bother !)

B) Always have a base model well design at a low price ! ( why without no lost leader they wont even come meet you ! )

C) Don t put all the info ! Let them call ! ( or they will only copy it and bring it to your competitor !)

D) Have a salesman that knows what they are talking about ! ( i always get mad if a salesman  feeds  me bad info !)

E) Give many prices on the phone so they don t have a choice but to come and meet you !


The lesson here is they got to come and meet you !!!! Make them come !




Benny and the jets !!!!