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Can you handle a claim from a angry client ! Part 5

Thursday, March 21, 2013
posted by Benoit Gravel

ANGRYWhy does claim personnel crack under the pressure ! You got to face it client are getting harder and harder to please i should know i live it everyday !

Here is my advice to you before going in sales or claims department !

A) don ‘ t take it personal ! ( its already hard on yourself don’ t make it worse ! )

B) listen to them in order to help them ! ( they will tell you what makes them angry !)

C) you can satisfy everybody ! ( no matter how hard you try there are some clients that will never be happy ! )

D ) do your best for yourself ! ( client can’ t be happy if your not convince yourself ! )

E) always smile ! ( a smile can and will go a long way ! )

 

This is my phrase i always said if a client says services sucks ! :

Well we always try to do our best !one thing in life i learned is ‘ you can satisfy everybody because we all have different perception in situations but i always do my best to help ! how may i help you today !

So the lesson is be cool , listen and just let the client know that you are here to help him !

 

MTGD

Benny and the jets !!!



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