Can you handle a angry client with a claim ? ( part 1 )

Thursday, April 28, 2011
posted by Benoit Gravel

Good evening !! I have a question for you sometimes you will meet a angry client !!!Why because  you sold them something and it broke  and its brand new !!! So here is my fire stopper advice !

A) Be calm and listen to them !!! why because they don ‘ t have nothing againts you !! You listen and you agree with them and tell them  : i know sir  calm down nothing will be solved by yelling !

B) You bring them to the service departement and explain it to the service in front of them !!! Why easy it will show your taking care of the situation !

C) After you tell them : in all problems there are solutions so lets fix it !!! thanks for understanding !!

So the lesson here is be calm and deal with it with logic !!

MTGD

From : Benny and the jets !!



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