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Can you handle a claim from a angry client ? ( manager part 1)

Wednesday, June 8, 2011
posted by Benoit Gravel

These days things  are  changing  quick and the clients ask more and more for a whole lot less !!

Here is my advice for all you sales manager out there !! You can get involve up to a certain point ! Why because you take care of sales not warranty !!

Here are the steps to handle it !

A) Listen to the client ( he is got to let off some steam before you can take care of the problem )

B) after go with the client to the service department and explain to service manager the problem . Why it will show you care about his problem !

C) After let them do and say what is and what is not warranty !

WHY because if you say no you will become the bad guy and he will never buy from you again ! The claims department can ‘ t be related to the sales sides !

So be sharp always keep it cool never give in to anger , the best always does it with class !!


From : Benny and the jets !!



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